Warranty And Returns:

1.Qualifications and time frame

① 30-day return: Unused items come with labels in their original packaging.

② Warranty claim: One-year defect warranty (proof required)

③ Non-recyclable products: Customized products

2. Return Process (3 Steps)

① First, contact technical support:

Please send an E-mail to service@entermotor.com within 30 days

Please provide

Order number + Photo/Video: Video requirement: Unedited panoramic shooting

Compatibility report statement: such as ODIS fault code, diagnostic report

② Obtain return permission: We will provide a return address

③ Return: Use a traceable service (such as DHL/UPS/FedEx) and indicate it on the package

3. Cost liability

① If the product you receive is defective or the shipment is incorrect, we will offer a full refund, including the shipping fee.

②If the seller has sent the goods but they do not reach the buyer during the journey or changes their mind after arriving, the freight and customs duties shall be borne by the buyer, along with a 20% replenishment fee.

③ If the goods have arrived for signature and are incompatible with the auto parts caused by the buyer, we do not accept refunds or returns.

④As automotive parts require professional installation, product damage caused by third-party installation, coding, programming or component protection is not covered by the warranty or refund and return policy.

4. Refund processing

The original payment method will be issued within 5 working days after the inspection

International refund deducts cross-border fees (3% currency exchange)

5. After-sales service during the guarantee period

①Contact technicians for remote inspection

② Fault video + purchase proof → We will ship and replace it.

⚠️ In relation to PayPal ‘s controversial policy

Unauthorized disputes may result in: account blacklists

We will submit evidence to PayPal regarding the buyer’s misconduct

Please be sure to contact us before upgrading to PayPal credit!