Thank you for shopping at entermotor.com. We take pride in delivering precision-engineered automotive retrofit electronics, custom steering wheels, and performance components.
Because our catalog features complex automotive electronic modules, custom-tailored interior components, and vehicle-specific retrofit kits, returns and refunds are governed by the specialized guidelines detailed below.
1. General Return Window & Conditions
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Standard Return Window: You may request a return within 14 calendar days from the date your tracking number confirms delivery.
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Return Authorization Required (RMA): All returns require prior authorization. Do not ship any item back without first contacting our support team to obtain a formal Return Merchandise Authorization (RMA) number and the designated receiving facility address.
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Eligible Condition:
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Products must be returned in their original, uninstalled, brand-new condition.
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All original packaging, protective films, internal foam trays, mounting brackets, sub-harnesses, connectors, and instruction sheets must be included and completely undamaged.
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Items showing signs of installation (such as wire stripping, crimping, terminal depinning, mounting bolt torque marks, or solder residue) are strictly ineligible for return.
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2. Non-Returnable & Customized Items
The following items are custom-made or vehicle-locked and are strictly non-returnable and non-refundable:
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Custom-Built Steering Wheels: Any bespoke assembly built to customer order (including custom carbon fiber finishes, custom leather/Alcantara combinations, 12 o’clock center stripe choices, custom stitching, or personalized emblems).
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Software, Remote Coding & Licensing Services: Diagnostic remote coding sessions (e.g., VAS 6154A remote programming, SFD2 access tokens, activation codes, or digital software tools).
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Clearance / Custom Harness Fabrications: Specialized wire harness looms built to custom pinouts or bespoke electrical configurations upon buyer request.
3. Defective Items, Warranty & Technical Validation
Retrofitting automotive electronics often requires specialized technical validation, vehicle bus diagnosis, and correct coding protocols.
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Troubleshooting First: If you suspect an item is defective or incompatible upon receipt, you must contact our technical support team at service@entermotor.com within 7 days of delivery.
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Technical Evidence Required: Please provide clear photos, short video clips of the installation and connections, your full vehicle VIN, and any relevant diagnostic fault logs (e.g., ODIS, VCDS, or OBDeleven scans).
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Resolution: If a component is confirmed defective by our engineering team, we will promptly dispatch a replacement component or replacement harness free of charge, or issue a full refund upon receipt and inspection of the defective unit.
4. Return Shipping Logistics & Restocking Fees
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Customer-Initiated Returns (Change of Mind / Incompatible Due to Misordered Trim):
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If a return is accepted for reasons other than our fulfillment error, the buyer is fully responsible for all return shipping costs, using a trackable, insured courier service.
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A 15% restocking and re-inspection fee will be deducted from the refund to cover initial bench testing, repackaging, and administrative handling.
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Original shipping costs (including any expedited express surcharges) are non-refundable.
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Designated Return Facility: Designated Return Location: Authorized returns must be delivered to our designated return inspection address
5. Refund Processing Timeline
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Once your return arrives at our receiving facility, please allow 3 to 5 business days for our technical technicians to inspect the hardware, verify serial numbers, and bench-test the components.
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Upon passing inspection, your refund will be processed immediately back to your original payment method (Credit Card, PayPal, or Gateway transfer).
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Bank and payment processor posting times vary, but funds typically appear on your statement within 5 to 10 business days after issuance.
6. Contact Us
For return requests, RMA generation, or technical diagnostic inquiries:
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Website: www.entermotor.com
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Email: service@entermotor.com