1. Order Processing Time
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Dispatch Origin: All items in our store are shipped directly from our primary manufacturing and distribution warehouse in China.
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Handling Time: Orders are typically processed, packed, and dispatched within 1 to 3 business days following payment confirmation.
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Orders placed on weekends or official public holidays will be queued and processed on the following business day.
2. Shipping Options & Delivery Timelines
We offer two distinct shipping tiers to suit your schedule and budget:
| Shipping Method | Estimated Transit Time | Carrier / Service Details | Cost |
| Standard Shipping | 15 – 35 Business Days | Default postal / tracked courier (Yanwen Express, 17 FEIA, EMS) | FREE |
| Express Shipping | 5 – 10 Business Days | Premium international couriers (DHL, UPS, FedEx, TNT) | Calculated at Checkout |
Note: Transit times are estimates and may vary slightly due to peak holiday shipping seasons, adverse weather conditions, or local destination customs procedures.
3. Customs Duties, Taxes & Expedited Fees
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Standard Pricing Disclaimer: All product prices displayed on entermotor.com do not include destination import duties, VAT, local customs processing fees, or expedited shipping surcharges.
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Expedited Shipping Responsibilities:
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If you select Expedited Express Shipping, all associated shipping rates and local import charges are the sole responsibility of the buyer.
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To minimize transit delays and accelerate clearance, an estimated customs duty/tax buffer may be calculated and collected in advance at checkout.
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4. Customs Clearance & Buyer Liability
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Self-Clearance Requirement: Buyers opting for expedited express courier services are strictly required to cooperate with local customs authorities and the respective courier (DHL/UPS/FedEx/TNT) to complete import clearance procedures promptly upon arrival in the destination country.
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Liability & Refund Waiver:
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If a shipment is rejected, abandoned, detained, or destroyed by destination customs or the carrier due to:
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The buyer’s refusal or failure to complete clearance,
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The buyer’s non-payment of local import taxes/duties,
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Retaliatory claims or negative reviews leading to delivery refusal,
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entermotor.com shall not bear any financial liability. Under such circumstances, shipping fees are strictly non-refundable, and the customer remains responsible for any return transit, administrative, or disposal costs incurred.
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5. Tracking Your Shipment
Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and tracking portal link. Please allow 24 to 48 hours for tracking details to update within the carrier’s network.
If you have questions regarding your tracking status, please contact our support team service@entermotor.com